Defective HP InstantInk cartridge

[Caron33707]

My printer is leaving blank spaces across the page. I have done all the troubleshooting including hand-cleaning the cartridges, aligning them, etc. Nothing helps.

When I print a quality diagnostic it tells me ink levels are OK, but the black rectangle still has blank lines through it. Interestingly, the HP app says the black ink is low.

Anyway I believe it is a defective cartridge and I'd like a replacement.

[TEJ1602 · Accepted solution]

@Caron33707, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!