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‎05-05-2023 02:09 PM - last edited on ‎05-08-2023 05:39 AM by Retired

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

Just installed new Instant Ink black cartridge during print job and now won't print in black. Reinstalled cartridge several times but made no difference.

1 REPLY 1

‎05-08-2023 02:39 PM

HP Recommended

Hi @Stonehouse,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing print quality issues with your HP DeskJet 2700e All-In-One Printer.

 

Please follow the steps listed below to clean the cartridges.

 

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also follow the steps from this document. (Click on the word document to open the web page). 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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