Disconnected from agent while requesting one-time waiver of final $23.98 Instant Ink charge

[AlexK12]

Hello, I'm hoping someone from the Instant Ink team can help. I canceled my Instant Ink service and have a final charge of $23.98 + tax pending. Yesterday (Sep 9) my live-chat case Edited ('II GHOST CHAT') was closed with no waiver decision. Today (Sep 10) I called Instant Ink support and spoke with an agent named Elaine. She confirmed my account is being canceled and the final charge exists, and said she would help with a full one-time courtesy waiver of the $23.98 + tax. She placed me on hold to verify with her support team, and the call was disconnected during the hold — no decision was reached and I didn't receive a case or confirmation number. I'm requesting the full one-time waiver of the final $23.98 + tax charge. I can provide my account details (email, printer serial, product number) via private message. Thank you.

[Kuroi_Kenshi]

Hi @AlexK12,

Welcome to the HP Support Community!

I’m sorry to hear that your call was disconnected while the waiver request was being reviewed. Since this concerns your Instant Ink account and a specific billing adjustment, this may require a one-on-one conversation with an Instant Ink team through remote assistance to review and resolve the issue.

Please contact Instant Ink Support directly so they can access your account securely and review the pending charge and waiver request.

It's a simple 2-step process.

Step 1: To contact us, click here to visit the Instant Ink support page. 

step 2: You can find the support number in the middle of the page. 

Feel free to come back here anytime for further assistance. 

Take care, and have an amazing day! 

Best regards,