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‎06-07-2026 12:37 PM

HP Recommended

Door open I’ve tried shutting it off for a day and unplugged it it doesn’t look like it’s open 

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‎06-08-2026 10:34 AM - edited ‎06-08-2026 10:35 AM

HP Recommended

Hi @Libby51 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are experiencing an issue with your printer. Could you please provide more details about the door open concern? Are you seeing a "Door Open" error message on the printer display, or have you noticed any door or access panel that appears to be open or not closing properly? Along with the Printer Model. Any additional details will help us assist you more effectively.

 

Meanwhile I would request you to please follow the link https://support.hp.com/us-en/document/ish_12088685-12089669-16 

 

Take care and have an amazing day!

I'm an HP Employee.


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‎06-08-2026 10:34 AM - edited ‎06-08-2026 10:35 AM

HP Recommended

Hi @Libby51 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are experiencing an issue with your printer. Could you please provide more details about the door open concern? Are you seeing a "Door Open" error message on the printer display, or have you noticed any door or access panel that appears to be open or not closing properly? Along with the Printer Model. Any additional details will help us assist you more effectively.

 

Meanwhile I would request you to please follow the link https://support.hp.com/us-en/document/ish_12088685-12089669-16 

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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