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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-29-2022 03:50 AM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

Hi there,

 

On 18th October 2022 I downgraded my Instant Ink Plan from £2.99 to £0.99 and received an email confirming the request would be effective on 9th November. I checked my account on the 10th and the change of plan had been carried out.

 

On the 12th November I was charged £2.99.

 

I also had 36 pages remaining which I presumed would rollover (even though I downgraded my plan) as these had already been paid for.

 

Any help in resolving this matter will be gratefully received as I can’t find a way to contact support.

 

Thank you.

Category:
1 REPLY 1

‎12-03-2022 03:12 AM

HP Recommended

Hi @Sadii,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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