Downgraded Ink Plan but overcharged??

[Sadii]

Hi there,

On 18th October 2022 I downgraded my Instant Ink Plan from £2.99 to £0.99 and received an email confirming the request would be effective on 9th November. I checked my account on the 10th and the change of plan had been carried out.

On the 12th November I was charged £2.99.

I also had 36 pages remaining which I presumed would rollover (even though I downgraded my plan) as these had already been paid for.

Any help in resolving this matter will be gratefully received as I can’t find a way to contact support.

Thank you.

[Elohi_NR]

Hi @Sadii,

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