ERROR MESSAGE

[STANLEYCUP2019]

HP PHOTOSART PLUS ERROR  B209

I AM GETTING THIS ERROR MESSAGE 0XC19A0020.  I HAVE BOUGHT AND USED THE PRINTHEAD CLEANING KIT AND I AM STILL GETTING THE SAME ERROR MESSAGE.  

[sandytechy20]

@STANLEYCUP2019

Welcome to the HP support community.

Remove and reinstall the cartridges

Step one: Remove the cartridges

Use these steps to remove the cartridges.

1. Make sure that the product is turned on.

2. Use the access handles on the sides of the product to open the cartridge access door.

   Figure : Open the cartridge access door

   

   NOTE: 

   Wait until the carriage is idle and silent before proceeding.

3. Press the tab on each cartridge, and then remove each cartridge from its slot.

   Figure : Remove the cartridges

   

Step two: Reinstall the cartridges

Use these steps to reinstall the cartridges.

1. Slide each cartridge into its empty slot until it clicks into place and seats firmly in the slot. Make sure that the icon on each cartridge matches the shape and color of the icon on the slot you are inserting the cartridge into.

   Figure : Install the cartridges

   

2. Close the cartridge access door.

   Figure : Close the cartridge access door

   

3. Try printing again.

You can refer this HP support document for more assistance:- Click here

Let me know how it goes.

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Cheers.