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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Enrolled in the instant ink program but not getting ink
Create an account on the HP Community to personalize your profile and ask a question
09-04-2019 05:03 PM
Hi, I'm enrolled in the hp intstant ink program for the last few years. Suddenly I am not receiving ink and when I go to check my status online it says I have to "sign up" instead of "sign on" this has happened in the past when I upgraded my service but i havent done anything recently and now I haven't received anything and had to go and purchase ink at staples. When I put that cartridge in my printer i get a notification about it not being an instant ink cartridge. Any help would be appreciated.
Thanks so much!
Solved! Go to Solution.
Accepted Solutions
09-07-2019 02:11 AM
Welcome to the HP Support Community.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
09-07-2019 02:11 AM
Welcome to the HP Support Community.
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
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