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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Enrolled in the instant ink program but not getting ink

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Microsoft Windows 10 (64-bit)

Hi, I'm enrolled in the hp intstant ink program for the last few years. Suddenly I am not receiving ink and when I go to check my status online it says I have to "sign up" instead of "sign on" this has happened in the past when I upgraded my service but i havent done anything recently and now I haven't received anything and had to go and purchase ink at staples. When I put that cartridge in my printer i get a notification about it not being an instant ink cartridge. Any help would be appreciated.

Thanks so much!

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HP Support Agent
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Hi @tricialynn811


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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