Envy 4524 incompatible cartridge error

[Tig99]

Hi, please could anyone help with this problem? My Envy 4524 printer suddenly will not print, and I am getting an error message saying 'incompatible cartridges'. This has suddenly happened, one day it was working, next day there is this problem.  I am using the genuine cartridges supplied by HP Instant ink so I can't see why there should be a problem.

I've tried following the troubleshooting guide, e.g. resetting printer, cleaning the contacts, but nothing works.  I believe it is the colour cartridge, since I can print b & w in single cartridge mode. I do not have a replacement cartridge, and none will be sent while this problem continues, so I am stuck.  I checked the warranty date on the cartridge and it has just expired.  Please can anyone help?

Thanks

[TEJ1602]

@Tig99, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

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[Tig99]

Hi, and thank you for replying.  Unfortunately I cannot see any private message and the link doesn't work!

[TEJ1602 · Accepted solution]

@Tig99

You should now have access, kindly check.

Keep me posted.