cancel
Showing results for 
Search instead for 
Did you mean: 
d18set
New member
2 1 0 0
Message 1 of 3
164
Flag Post
HP Recommended

Solved!

Envy 5030 - Print Quality Issues

Envy 5030
Mac OS X 10.11 El Capitan

Hi All

 

I have an HP Envy 5030 on the Instant Ink programme.  I only using it infrequently (perhaps once every 4-6 weeks).

 

Just recently the print quality has massively reduced to the point that it is worthless.  I have gone through all checks on the website (diagnostic pages, aligning cartridges, cleaning cartridges etc but it has not resolved the issue (the printer diagnostic page is not even readable).

 

I am wondering if the issue relates to not using the printer much recently.  Can anyone offer any advice on how to resolve the issue as currently it is unusable.  Unfortunately it is just outside the warranty period!

 

Thanks in advance

2 REPLIES 2
Level 14
11,597 11,592 785 1,445
Message 2 of 3
146
Flag Post
HP Recommended

Solved!

Envy 5030 - Print Quality Issues

You need to print all colors at least once a week.

Get a plastic dish and put 1/4" of hot water in it.  
Remove the cartridge(s) and put the print nozzle down into the water.  
Let it soak for five minutes, then remove and clean the contacts with a lint free wipe.  (coffee filter)
Put it back in the printer and run a cleaning cycle.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
d18set
New member
2 1 0 0
Message 3 of 3
135
Flag Post
HP Recommended

Solved!

Envy 5030 - Print Quality Issues

Thank you. I’ll give that a go tonight

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation