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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Perthbotak
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Error GSS001 finalizing subscription, also web services not working

HP Recommended
Officejet 3830
Microsoft Windows 10 (64-bit)

I am running Windows 10, Officejet 3830.

 

I have not been able to enrol for Instant Ink plan. I have a HP smart account.

 

I attempted to enrol because Officejet connects fine to wireless network because it attempts to print jobs, but any print jobs sent to it come out as a blank page (even though coloured cartridge shows ink remaining - black is close to empty). Standard troubleshooting regarding print head cleaning etc are exhausted (have been tried but no result), so hoping it's simply a busted or depleted cartridge(s), although not being able to print any job initiated from the PC is pretty concerning. Print jobs were also initiated from Windows 8 PC with same effects and issues.

 

Officejet CAN print the colours (but not black because ink is low) on test page, but will not print from any Windows based print job that I initiate.

 

Web Services on 3830 itself cannot download info from internet to allow web-based enrolment for Instant Ink/HP Smart Subscription (it simply times out attempting to download). Attempting to enrol via HP Smart app gives "There was a problem finalizing your subscription. (GSS001)"

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Perthbotak

 

Welcome to the HP support community.

 

I understand that the black cartridge is not printing and you are unable to access web services.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a cartridge issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Follow these steps to fix the web services issue.

Turn On Web Services

  • Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  • On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  • If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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