09-05-2019 01:39 AM - edited 09-05-2019 01:41 AM
The printer cartriage ink is stuck on the right side of the printer. What are the posible solutions for this problem. Thank u
09-08-2019 08:53 AM
@Abg_17, Welcome to HP Support Community!
I would recommend you follow the steps from the document A 'Carriage Jam' Message Displays for HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-...
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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