Error message - cannot determine new cartridge as can't read ink levels

[Jenny189]

No ink received and checked for shipments and this message appears

Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved. Learn more about cleaning cartridges at support.hp.com. Visit the Help Center or contact HP Support for unresolved issues.

Have cleaned the cartridge (have not got spare one to replace them) and I don't know if it worked or not - how will I know??

[sandytechy20]

@Jenny189

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Jenny189 · Accepted solution]

Thanks - I sorted this via the help pages in the end and just ordered some new ones.

[sandytechy20]

@Jenny189

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.