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07-31-2022 06:52 AM - last edited on 08-01-2022 05:15 AM by JessikaV
Hi I’m after help. I have had my HP2710 printer for about 6 months. I haven’t used it for a few months and I have the red explanation light up. When I try and print it says I need to change my payment method which I have tried to do. Few times. I have tried to reset the printer to factory settings and even created a new account. I’m not frustrated as I hardly used it. When I set up a new account to see if that worked it then says the cartridges are not compatible but how they where the ones I got from HP. Please can anyone suggest anything. At this point I’m thinking I’m gonna put it in the bin. Thank you
07-31-2022 09:29 AM
Welcome to the HP User Community.
Yes, your description sounds like the printer needs help.
Printer likely became disconnected from Web Services - or was switched OFF - which certainly breaks the connection to your Instant Ink Service.
If the subscription went unpaid, it was likely suspended at the least, and terminated at the best.
The ink in the printer is likely unusable - ink left in a printer that is switched off or without maintenance / regular use will dry out and cause "not printing" issues.
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Toss and Gone...
Yes, you can "bin" the printer.
Be Aware:
If you did manage to update / reinstate your Instant Ink subscription, that is, if the subscription is now (again) active, you must cancel the subscription - tossing the printer won't cancel the service.
You can also cancel the subscription and keep the printer.
Read - Important Information: HP Instant Ink - Cancel Your HP Instant Ink Service
What to do?
If you wish to keep the printer and get it back into working order,
If you need ink from the Instant Ink service,
If you need help, advice to reconnect your printer to the Service, or if you wish to ask questions about the subscription,
Please contact Instant Ink Support!
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Things that are Instant Ink
Instant Ink >> Details / How-to / Articles / Contact Information
Contact Instant Ink Support from within your Instant Ink Account
OR
Instant Ink Support >> HP Instant Ink Support
Instant Ink Support Website – Read…
HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract
Not your home site? Click the Flag to change to your region.
Scroll down – look for contact number on the webpage.
AND
Examples of the Terms of Service Contract for various regions
NOTE: Document includes phone contact information
Instant Ink - Terms of Service - USA
Instant Ink – Terms of Service - UK
TERMINI DI SERVIZIO DI HP INSTANT INK - Italy
Instant Ink - Terms of Service - Ireland
CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France
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Lots of information – Instant Ink
Start here: Get HP Instant Ink Support
Sections
- Your ink
- Your HP Instant Ink account
- Your printer connections
HP Instant Ink - Manage your account
Manage your Account
Including:
Change your payment information
Change to PayPal
Apply a prepaid card
Sign into your account
Review your bill
Change plans
Change or verify your shipping address
Change your email address
About rollover pages
About page counts
About additional pages
Move your service to another country/region
Cancel your account
Recycle your cartridges
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How does it work? Details / Plans / Cancel Information
Check through the Website FAQ
Additional Information:
HP Instant Ink - Cancel Your HP Instant Ink Service
HP Instant Ink - Enrolling in HP Instant Ink
HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed
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Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
08-16-2022 02:27 PM
Hi @Rach2021,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Deskjet 2710. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
ANAND_ANDY
I am an HP Employee