Error

[Rach2021]

Hi I’m after help. I have had my HP2710 printer for about 6 months. I haven’t used it for a few months and I have the red explanation light up. When I try and print it says I need to change my payment method which I have tried to do. Few times. I have tried to reset the printer to factory settings and even created a new account. I’m not frustrated as I hardly used it. When I set up a new account to see if that worked it then says the cartridges are not compatible but how they where the ones I got from HP. Please can anyone suggest anything. At this point I’m thinking I’m gonna put it in the bin. Thank you 

[Dragon-Fur]

@Rach2021 

Welcome to the HP User Community.

Yes, your description sounds like the printer needs help.

Printer likely became disconnected from Web Services - or was switched OFF -  which certainly breaks the connection to your Instant Ink Service.

If the subscription went unpaid, it was likely suspended at the least, and terminated at the best.

The ink in the printer is likely unusable - ink left in a printer that is switched off or without maintenance / regular use will dry out and cause "not printing" issues.

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Toss and Gone...

Yes, you can "bin" the printer.

Be Aware:

If you did manage to update / reinstate your Instant Ink subscription, that is, if the subscription is now (again) active, you must cancel the subscription - tossing the printer won't cancel the service. 

You can also cancel the subscription and keep the printer.

Read - Important Information:  HP Instant Ink - Cancel Your HP Instant Ink Service

What to do?

If you wish to keep the printer and get it back into working order,

If you need ink from the Instant Ink service,

If you need help, advice to reconnect your printer to the Service, or if you wish to ask questions about the subscription,

Please contact Instant Ink Support!

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Anand_Andy]

Hi @Rach2021,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Deskjet 2710. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!