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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ARnyc
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Faulty Cartridge w/ No Agent Help

HP Recommended
HP Officejet 5200
Microsoft Windows 10 (64-bit)

I had no problems printing documents or images until recently. I keep getting a Faulty Cartridge message for my tri-color cartridge. I followed instructions to disconnect/reconnect printer power, clean sensors on both cartridge & printer but I still receive the error message. I am unable to order through Instant Ink because of the error message. I also tried to speak to an agent but because my printer warranty is expired it does not go any further. I am still an instant ink subscriber so I do not know why I can not speak to an agent especially when I'm dealing with a faulty cartridge that needs to be replaced. 

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Kumar0307
HP Support Agent
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@ARnyc, Welcome to the HP Support Community!

 

I understand you are not able to print using the tri-color ink cartridge. make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 2
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HP Recommended

@ARnyc, Welcome to the HP Support Community!

 

I understand you are not able to print using the tri-color ink cartridge. make sure you have tried the steps mentioned in this document to resolve this issue.

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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