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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-12-2026 08:31 AM

HP Recommended

I have an HP Envy 6032e All-in-One printer.

I have an "Instant Ink" account, so far it has worked ok.

A few weeks ago my Black Ink cartridge (hp67/305) ran out. I could not find the replacement which had been sent. I needed to print something urgently. I went to local store and purchased a Black Ink cartridge (hp305). I installed it and used it without any issues. 

 

Since then I received a replacement hp67/305 cartridge from hp Instant Ink. So far so good.

 

The hp 305 cartridge ran out a few days ago. When I installed the replacement hp67/305 my printer does not print. 

If I install the old hp67/305 or the hp 305, it does perform the print function,  although only with the coloured inks . There is no black ink (cos they are empty).

 

However with the replacement hp67/305 cartridge the printer does not print anything. The display shows an "E".

 

Can someone please advise?

 

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2 REPLIES 2

‎05-13-2026 01:28 PM

HP Recommended

Hello @CUjim, Welcome to the HP Support Community. 

 

Thanks for reaching out about your query regarding the HP Envy 6032e printer

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

I have sent you a private message requesting the necessary information to look into your case.

Please check your inbox and provide the requested details there.

 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.
 

Take care and have an amazing day!

I'm an HP Employee.


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‎05-14-2026 03:45 AM - edited ‎05-14-2026 03:48 AM

HP Recommended

I cannot find a personal message telling me what info to send you. I have several messages and an email all saying  "I have sent you a private message requesting the necessary information to look into your case. Please check your inbox and provide the requested details there. "  I cannot see such a message anywhere.

 

All the necessary details are in my initial posting outlining my problem. 

 

BTY I thought it was resolved yesterday when I was able to print using the new cartridge but I then it went crazy again later in the day. I think the cartridge is faulty cos 2 empty ones I have print  ok , albeit the sheet comes out with just cyan colour

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