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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Faulty ink cartridge - no help from HP support

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I've decided to post here because I have reached out to HP numerous times without any help and am ready to rip my hair out. I received an instant ink cartridge in mid-to-late September and it did not work from the beginning, regardless of troubleshooting. I believe I reached out four or five times and was able to talk to someone once, who was very very helpful and did what she could, but with no luck. She opened an ink/toner service order for me (October 13) and told me that the ink would be on the way in a few days. In the meantime, I just used the standard ink cartridges.

As you can probably guess, it never came. I received an email confirming the service order, telling me that my next steps were to just wait for the new one and send the faulty one back; however, there hasn't been any follow-up and I can't find anything on my HP account indicating that a service order was even opened. So here I am, having tried to reach out with no reply, and in the middle of finals. I am considering just cancelling my instant ink subscription and continue buying the standard cartridges, as it is too much of a headache to try and use this service. Has anyone else had this issue? I'm not really sure of what to do.

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@toadstool1994, Welcome to the HP Support Community!


Apologies for the inconvenience caused. To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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