Faulty instant ink cartridge

[Ann92]

Black cartridge had been working, now is faulty. Been through help with Virtual assistant and carried out all their advice to no avail. They now say to phone support but cannot get through due to Corona delays.

I can print using single cartridge (Tri-colour) at the moment.

However HP will not send further cartridges until this is sorted out. What can I do?

[asmita6658 · Accepted solution]

Hi @Ann92

Welcome to the HP Support Community. I'd be happy to help you with the ink cartridge error. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!