Formal complaint

[Kishor28]

when bought printer had enrolled onto the instant ink plan. but cancelled before 3 months free trial.

received a box of new cartridges.

Which i loaded as original ones became empty.

there was no instructions that with these cartridges i had to re-enrol to instant ink plan, and hence my printer does not function.

Am going om holiday and need to print documents urgently.

Not happy this was informed, and had to call support  - speaking with Jen.

Now need to enrol again. which not happy to do.

i just wanted a printer to use as and when i need easily.

I cannot use these cartridge which is loaded, full, and HP prefer for me to send these back - waste of time, money, and effort.

would like compensation for this.

[Dragon-Fur]

@Kishor28 

In so much that I am aware, you need not re-enroll.

HP Instant Ink is an optional contract / service.

There are indeed caveats and rules that govern the Instant Ink subscription model.

You do need to purchase a set of HP ink cartridges and replace all the Instant Ink cartridges that were made part of the contract and / or were sent to you as part of the trial or contract.

-- Important --

Instant Ink works only with an active subscription -- or, in your case, an active Trial.

-- True -- When the trial / subscription is active --

Ink should be sent when the printer notifies the service that ink supplies are depleted and a shipment is needed.

Included below 

-- What is? (and, How does Instant Ink work?)

-- How to Cancel Instant Ink -- 

-- Contact Instant Ink Support

--------------------------------------------

What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

--------------------------------------------

What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

--------------------------------------------

-- How to Cancel Instant Ink -- 

=================================

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

--------------------------------------------

  -- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down to "Additional Support"

  Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Kishor28]

why can't i send complaint email to id given by support  team - "HP_ServiceSupport_EMEA"

Am i mis-spelling or missing more info?

[Dragon-Fur]

@Kishor28 

I don't know the answer to that question.

===========================================

What can our HP Community do?

            Request for Review

I've forwarded your concerns to our Moderators for review and possible next actions.

Should there be a response, the agent will leave a message here before using other methods to contact you.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[Animatryx]

Hello @Kishor28 ,

Please help me with the country in which you are using HP Instant Ink, so I can check the relevant details for you. If you prefer, you can also share your HP Instant Ink account details via private message, and I will review the information and assist you further.

[Kuroi_Kenshi]

Hi @Kishor28,

Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Take care and have a great day ahead! 

Kuroi_Kenshi

Best Regards,