08-30-2019 02:12 AM
Solved! Go to Solution.
09-01-2019 03:33 PM
Thank you for posting your query on HP Community,
I have found a wonderful document which should help you with this issue - HP Printers - Cannot Connect to Web Services
In this document, please ensure you follow the steps 2, 3, 5 & 6.
Also try to remove web services and then re-enable web services, most of the time it works.
Here are few important Links - HP Printers - Enrolling in HP Instant Ink
Here's another document - please follow step 2 and 3. HP Printers - Setting Up an HP Connected Account
Step 2: Turn on Web Services - Printers without a touchscreen or LCD display
Step 3: Obtain the printer claim code
You may also refer to the steps suggested : Click here
Let me know how it goes for further assistance.
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