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‎12-04-2020 02:26 AM - edited ‎12-04-2020 02:27 AM

HP Recommended
Product: ENVY 6032

I bought a new ENVY 6032 last night, set it all up and enrolled in a paid plan.
The box and leaflet that came with the printer stated 5 months free trial of Instant Ink.
No option to accept this offer came up during the enrolment/setup process and nothing is showing against My Plan in InstantInk.

How do I redeem the 5 months before the 7 days runs out?

 

Thanks,

 

Keith

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2020 07:00 AM

HP Recommended

Hi @keithcl,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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4 REPLIES 4

‎12-05-2020 07:00 AM

HP Recommended

Hi @keithcl,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎12-07-2020 09:21 AM

HP Recommended

Thanks for resolving this for me via PMs.
Very much appreciated.

 

Cheers,

 

Keith

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‎12-07-2020 11:55 AM

HP Recommended

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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‎12-31-2020 01:35 AM

HP Recommended

Is there a more universal solution to this problem? For example send this and this, to this email address, and we'll fix it for you.

This forum post is amazing to solve the issue for one person, not so much for solving the same issue for others (including me).

 

I've tried to chat the virtual agent, through which I almost got through a real person, but I keep getting this response, that honestly I can't really interpret:

WhatsApp

 

HP’s customer support is either closed or almost closed. Please try again during working hours

 

Saturday through Sunday 8:00 a.m. to 5:00 p.m. (exclude public holidays)

So, @Jay_G24, what should I do to solve the same issue?

 

With thanks,

Gyula

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