GSS001 error

[rr12159]

Every time I try to enroll in instant ink I get the same error, GSS001.  I have spent hours working on this issue with support with no resolution.  I get to about 50% progress in the II set up screen and then get this error.

Things I have tried thus far:

Deleted the printer and added it back.

Refreshed web services on the printer.

Rebooted my router, computer and printer

Restored the printer to default settings

Nothing has helped.  Any other suggestions or should I just go out and buy some cartridges?

If this is HP responding, my most recent case number is 5107562300

[Elohi_NR]

Hi @rr12159,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps below-

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Now, restart the printer and try to complete the enrollment.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rr12159]

Thank you so much!  Followed the steps.  Regarding the firmware update, that is all up to date.

I tried to change the IP address.  Questions-I am selecting the IPV 4 screen, correct?  And I am entering the Google DNS servers into the "DNS configuration"  boxes on the bottom, correct?  That blanks out the IP address configuration on the top of the page, correct?

When I do this, and print a network configuration report it still shows that the printer is on the 192.168...... IP address.

Please advise!

[Elohi_NR]

Hi @rr12159,

That's right and we are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!