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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gnomic1
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Getting my Printer working either with or without Instant Ink

HP Recommended
ENVY Photo 7134 All-In-One Printer
macOS 10.15 Catalina

IMG_3935.jpg

I am having an issue with the printer because I allowed my payment method for Instant Ink to lapse without updating the card details.  I subsequently bought new HP cartridges from the local store and am told that they are not Instant Ink and cannot be used. The printer presents a blue screen with the following error code 6201922A.  How do I either:

  • Update my Instant Ink scheme to enable the printer or
  • Cancel the Instant Ink scheme and go back to buying ink myself?

Appreciate any help with this as I need the printer working as soon as possible.  

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Gnomic1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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