HOW TO CONTACT COMPLAINT DEPT

[Hannah_sss]

HOW DO I CONTACT THE COMPLAINT DEPARTMENT?! I SPOKE WITH CUSTOMER SERVICE ON NUMEROUS OCCASIONS REGARDING MY FAULTY PRINTER. I SPENT HOURS ON THE PHONE WITH THEM. THEY HAD ME TROUBLESHOOTING THE SAME THING OVER AND OVER. THEN, AFTER CANCELLING MY INSTANT INK SUBSCRIPTION BECAUSE THE PRINTER WAS NOT WORKING I WAS TOLD I NOW NEED TO GO OUT AND BUY REGULAR HP INK TO FINISH TROUBLESHOOTING THE PRINTER. THE LAST CUSTOMER SERVICE AGENT I SPOKE WITH WAS SUPPOSED TO SEND ME ALL THE INFORMATION TO CONTACT COMPLAINT DEPARTMENT AND I NEVER RECEIVED AN EMAIL. THIS WHOLE THING HAS BEEN A NIGHTMARE. I HAVE NEVER HAD SUCH BAD CUSTOMER SERVICE IN MY LIFE. I WILL BE CONTACTING THE BBB AS WELL. PLEASE LET ME KNOW HOW TO FILE A FORMAL COMPLAINT. THANK YOU.

[Dragon-Fur]

@Hannah_sss 

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[Irfan_06]

Hi @Dragon-Fur,

Thank you for bringing this to our notice and we have escalated the case to the concerned team for further course of action.

Take care and have a good day

HP Support