• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP OfficeJet 5222 All-in-One Printer

My HP App has stopped working on my LG Gram laptop.  I had uninstalled and reinstalled with no resolution to the problem.  When I try to run the program it goes to the blue HP Spart start page and no further.  I can log into my HP App instant ink account directly and everything looks good there.

 

The HP  app still works correctly on my iPhone, just not on my laptop.  Any ideas?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Chasbum2 

 

Welcome to the HP Community --

 

If the issue is related to the account data stored in HP application, then Resetting the app can help.

 

Windows - Reset HP Application

 

Next,

Reset the HP application - This action removes the app data.

 

How to...

Windows 10 -

Settings > Apps > Apps and Features

 

OR

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Next,

Search / Find HP App in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP App> Sign in > Add Printer(s)

 

If the app Reset does not work by itself, add:

Next,

Uninstall the HP App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP application from the Microsoft Store

Open HP App> Sign in > Add Printer(s)

 

HP_Smart_Win_Apps_Reset_2HP_Smart_Win_Apps_Reset_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet 5222 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Chasbum2 

 

Welcome to the HP Community --

 

If the issue is related to the account data stored in HP application, then Resetting the app can help.

 

Windows - Reset HP Application

 

Next,

Reset the HP application - This action removes the app data.

 

How to...

Windows 10 -

Settings > Apps > Apps and Features

 

OR

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Next,

Search / Find HP App in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP App> Sign in > Add Printer(s)

 

If the app Reset does not work by itself, add:

Next,

Uninstall the HP App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP application from the Microsoft Store

Open HP App> Sign in > Add Printer(s)

 

HP_Smart_Win_Apps_Reset_2HP_Smart_Win_Apps_Reset_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet 5222 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you! That resolved my problem. Appreciate your help. 

HP Recommended

@Chasbum2 

 

Excellent  - You are welcome.

 

Happy New Year 2024 !

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.