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Jim_Forum
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HP Deskjet 2652 Not Printing

HP DeskJet 2652
Microsoft Windows 10 (64-bit)

I have HP DeskJet 2652 with InstantInk cartridge, and the print quality is bad on the black color.

I have tried to clean printheads and align printheads multiple times to improve the quality, it did improve a bit but still the some of the black color text (randomly) printed blur, usually the first/last characters of the line.

I wonder if this is cartridge issue, and the instant ink cartridge need to be replace

 

I report to HP support 2 days ago and got case number, but then no respond after that

 

Solved

Thank you @Asmita6658 for the replacement instant ink cartridge. After installing the new ink the print quality is good now.

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HP Deskjet 2652 Not Printing

Hi @Jim_Forum

 

Welcome to the HP Support Community. 

 

Try the steps mentioned in this document - HP DeskJet 2600 Printers - Fixing Poor Print Quality 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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Jim_Forum
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HP Deskjet 2652 Not Printing

Hi Asmita,

 

I have tried the steps to fix the poor quality as the page mentioned but it doesn't solve the issue.

Some of the letters was still blurred.

Print quality result after align & clean printhead multiple times: https://ibb.co/1nffw6f

 

There's no issue on instant ink shipment, I was mentioning instant ink because I wonder whether this is cartridge issue or printer hardware issue.

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HP Deskjet 2652 Not Printing

Hi @Jim_Forum

 

Please send us a private message with the account details and I'll be happy to ship you a replacement ink. 

 

Thanks!

Asmita
I am an HP Employee

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Jason020
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HP Deskjet 2652 Not Printing

my printer is brand new i set up right now it wont print red?

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Hi @Jason020

 

To better assist you - 

 

1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) What's the operating system installed on the computer? 

3) Are you able to make a copy? 

 

Let me know. 

Asmita
I am an HP Employee

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