HP ENVY 4527 - STOPPED PRINTING IN COLOUR

[ShirleyD2]

For the second time my printer has stopped printing in colour.  I use Instant ink and cartridge has plenty of ink.  The last time this occurred I replaced the cartridge and printer then worked ok but has now again stopped printing in colour.  Is it likely that I have had two faulty cartridges in a row, or is there something else in the printer that is going belly up?

[sandytechy20]

@ShirleyD2

Welcome to the HP support community.

I understand that your printer is not printing in color, I am glad to assist you.

Did you make a copy and check if that prints fine?

If the copy quality is not good, follow the steps mentioned in this HP document to fix the issue:- Click here

If that copies fine and if you face this issue only while printing from the computer, follow these steps to fix the issue:-

This seems to be a driver issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Download and install the printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.