HP ENVY Photo 6230 - Black Cartridge Problem

[Ivy11]

HP ENVY Photo 6230 - Black Cartridge Problem

Hello

On Monday 29th June the error message "Cartridge Problem" came up on the printer's screen.

It is the black cartridge which is coming up as having a problem. A window comes up on the computer screen saying:

"Cartridge Problem - Black. Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges."

I followed the instructions on how to remove and clean the cartridge but this has made no change.

The cartridge is an official Instant Ink Cartridge and has been in the printer since April 2019.

Please would you be able to help to resolve this problem.

[TEJ1602 · Accepted solution]

@Ivy11, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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