01-08-2020 01:21 PM
Hi - I purchased my HP Envy 4520 printer several years ago and have subscribed to Instant Ink.
However due to my travel schedule, the printer has not been used in a long time to print. I tried to print a page recently and it 'printed' a page but the paper came out blank. The printer is still showing full black and full colour ink in the cartridge (both from my printer setting on my Mac and also displayed on the HP printer itself.
I removed each cartridge one by one and tried cleaning the area around nozzle with a wet q-tip then drying it, inserting each back, but still printed a blank page in the end. I suspect the ink in both cartridges have dried up due to inactivity. How do I go about requesting for new ink if the display is still showing full ink? Thanks.
Currently both my ink cartridges are the original ones I got that came with the printer (several years old now). And it does have the most recent firmware as I last checked this weekend.
01-10-2020 02:18 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Have you not received Instant Ink cartridges for this printer?
As you mentioned that you are trying to print after several days, the ink could have dried up.
Clean the ink cartridges
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.
If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Print a Print Quality Diagnostic report
On the printer control panel, swipe the display to the left, and then touch Setup.
Swipe up on the display, and then touch Print Quality Report.
If the issue persists, I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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