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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Dipakp21
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HP Envy 5030 - claim code not working

HP Recommended
Envy 5030
Microsoft Windows 10 (32-bit)

Hello,

I want to make use of instant ink facility and in order to do that I need to have printer claim code.

Now, I am out of my ink thus I can not print information page.

I have tired 

1. printer email prefix as a claim code but it does not work

2. set up--> printer code, it did not work either. Evrey time I navigate to this menu, I get different claim code.

 

can you please help urgently as during the lockdown I don't have any option for printing  

 

Thanks,

Dipak

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KrazyToad
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Message 2 of 6
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HP Recommended

@Dipakp21

 

Welcome to HP Support Community


I would like to help

 

For printers with control panel displays, you can still get the printer claim code by pressing the HP ePrint icon on the control panel display and selecting Set Up or Yes to enable Web Services.

 

Your printer attempts to print a page. If Web Services are already enabled on your printer, you see a Web Services Summary screen after pressing the HP ePrint icon. If enabled, press Print or Print Info to print the Printer Info Page.

 

Even though you cannot print the page, the action of enabling Web Services or pressing Print or Print Info activates your claim code.

 

Find your HP ePrint email address on the control panel display. Press the ePrint icon again if the Web Services Summary screen goes away.

 

The first part of the HP ePrint address preceding "@hpeprint.com" is your claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Dipakp21
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@KrazyToad , 

have tried these options that is

  1. using prefix of email and
  2. Removing web services, installing new and getting printer info with claim code, but the code does not work, error message is code invalid
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KrazyToad
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HP Recommended

Thanks for keeping me posted

 

We could try a Semi Full Reset and then setup the printer again

 

Please check your Inbox for instructions

 

Thank you

KrazyToad
I Am An HP Employee

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Dipakp21
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@KrazyToad

I tried semi/full reset, enabling the web services and got the new email address and claim code but still no luck

The error is the same. So, what is next?

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Dipakp21
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Hello @Hp / @KrazyToad,

Still looking for help with this issue.

 

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