HP Envy 5535 Ink

[Jocelyn4]

I have a HP Envy 5535 and the ink is printing green with new cartridges. I have both black and color in the printer but when i check the levels the black isn’t showing up. Some one please help I’ve tried turning it off, disconnecting to WiFi, unplugging it in different ways, taking one of each cartridge out and printing. Nothing seems to work 

[Jay_G24]

Hi @Jocelyn4,

I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the paper tray.

2. On the printer control panel, touch the Settings icon , and then touch Tools.

   The Tools Menu displays.

3. Touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!