HP INSTAN INK NOT SO INSTANT

[GABKES66]

Hi I purchased the printer in May of this year with the HP INSTANT INK but have not received any replacement ink cartridges and have had to replace them twice already myself. Does anyone know how I can contact HP support here in Germany. Online help system is useless. Thanks for any help in advance

[Dragon-Fur]

@GABKES66 

Welcome to the HP Community.

If you can do so, please contact Instant Ink Support.

There does appear to be a phone contact for your region.

https://support.hp.com/us-en/contact-hp/product/hp-instant-ink-series/5264756/model/5401249?sku=INST...

Personally, I would first try using the second option (Telefon) .

What else?

I've sent a request to have your message moved to the Instant Ink board and asked that someone Review your concern.

Should anything come of the request, an agent will contact you here in the Community before making contact using any other method.

For those reading:

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. II Support Portal >> HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Contact Options?   Details / Plans / Cancel Information

Want to Cancel your Subscription?  READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

============================================================================

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Jay_G24]

Hi @Dragon-Fur,

I'd like to help!

I understand you have not received ink cartridges from the instant ink service.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[GABKES66]

Hi, thank you for your reply. My INSTANT INK subscription ID is [Personal Information Removed]

I have replaced the black ink twice already and am not getting the automatic replacements.  I am not sure why that is as printer is working fine. There was a software update a while ago which caused the printer to be offline and I ended up reinstalling it. That's all I can think off.

Thanks,

Gabriel

[Jay_G24]

As per the last update from your printer,  you have over 10% ink in the black cartridge and the cartridge is in an error state. This was the reason the replacement cartridge was not sent yet.

I have placed an order to ship black cartridge under expedited shipment, you should receive them in 3-5 business days.

Hope this helps!

Let me know!

[GABKES66]

Hi, thank you for the reply and sending out the cartridge. What does it mean when the cartridge is in error state?

Many thanks,Gabriel

[Jay_G24]

Cartridge in an error state indicates that the cartridge quit working and may have to troubleshoot to get it working.

Because the cartridge had ink of about 10%, no Troubleshooting was performed and a replacement was sent. 

Let me know!