cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ryan109
New member
3 2 0 0
Message 1 of 5
372
Flag Post

Solved!

HP Ink 6 months free not working

HP Recommended
Ho Envy 6000e
Microsoft Windows 7 (64-bit)

I bought 2 new printers. 1 for my house and I got to sign up for the 6 months free just fine. When I brought the Envy 6000e to my business I hooked it up and the 6 months free was never offered during setup and I think it might be because the HP app recognized that I already have another printer on my account. I tried creating a new email login but it still didn't work. How do I get the 6 months free?

1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 4 of 5
Flag Post
HP Recommended

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 2 of 5
Flag Post
HP Recommended

@Ryan109

 

Welcome to the HP Support Community.

 

Does the Envy 6000e printer mention that you would get 6 months free?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Ryan109
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Yes it says it on the box and it also said something during the installation and the installation software failed and then I had to finish setting it up using my phone and the 6 months never showed up again. I can use the printer with a cable or wifi now with the computer but the 6 months thing disappeared.

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 4 of 5
Flag Post
HP Recommended

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Ryan109
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

I responded to your private message but never received a reply?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation