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‎02-18-2020 07:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Since I replaced the black cartridge with the new ink it has not printed black correctly. This is despite extensive cleaning and following the other cleaning methods. I need my black ink for text and faded ink is not what I wanted to see. Am I able to have the cartridge replaced?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-18-2020 08:48 AM

HP Recommended

Hi @pgcsec

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎02-18-2020 08:48 AM

HP Recommended

Hi @pgcsec

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎02-18-2020 08:53 AM

HP Recommended

@pgcsec 

Hello,

In order to resolve this issue, I recommend that you contact HP Instant Ink support at the phone number shown on the following Instant Ink support page: https://instantink.hpconnected.com/uk/en/terms.

Please do not hesitate to contact us in case of need.

Regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-24-2020 01:40 AM

HP Recommended

Thanks for the response. It started working correctly so all is good.

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‎02-24-2020 04:10 AM

HP Recommended

@pgcsec

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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