02-18-2020 07:23 AM
Since I replaced the black cartridge with the new ink it has not printed black correctly. This is despite extensive cleaning and following the other cleaning methods. I need my black ink for text and faded ink is not what I wanted to see. Am I able to have the cartridge replaced?
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02-18-2020 08:48 AM
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I am an HP Employee
02-18-2020 08:53 AM
In order to resolve this issue, I recommend that you contact HP Instant Ink support at the phone number shown on the following Instant Ink support page: https://instantink.hpconnected.com/uk/en/terms.
Please do not hesitate to contact us in case of need.