cancel
Showing results for 
Search instead for 
Did you mean: 
ThomasVGeel
New member
1 0 0 0
Message 1 of 4
197
Flag Post
HP Recommended

HP Instant Ink - Cannot connect to server

ENVY Photo 6200 All‑in‑One Printer series
Microsoft Windows 10 (64-bit)

Hi,

 

For a few weeks I've been experiencing some trouble with my Envy6200. Whenever I wanted to print something I needed to accept a error-message on the display of my printer. The message said it was not able to connect to the instant ink server. After pressing "OK" the print-task was executed normally. 

 

BUT as of today, my printer won't print anything, not even after accepting the message on the display. I'm completely stuck because of a connection failure to the HP Webservices. 

 

My printer is connected on the same WiFi-network as my computer and states to be "online".

 

I've already tried following things:

- Rebooting printer several times (no succes)

- Network drain (no success)

- Logging in on the web interface of the printer to install firmware or check connection. Funny thing is that the internal webpage of the printer displays a "Connected" status on "Printer connection to HP Connected". 

- Remove and re-install Web Services (no succes)

 

Some print-screens to prove above and give additional info:

InternalPrinterPage-01.pngInstantInkStatus-01.png

My Accountnumber = [edited]

 

Could you please have a look? Thanks. 

 

Thomas Van Geel

Thomas Van Geel
3 REPLIES 3
HP Support Agent
HP Support Agent
6,218 6,205 451 494
Message 2 of 4
141
Flag Post
HP Recommended

HP Instant Ink - Cannot connect to server

@ThomasVGeel, Welcome to HP Support Community!

 

I understand you have issues connecting to web services, this issue further requires remote assistance. I would recommend you contact the HP Instant Ink Support Team for further help.

 

I shall share the contact via private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,218 6,205 451 494
Message 3 of 4
130
Flag Post
HP Recommended

HP Instant Ink - Cannot connect to server

@ThomasVGeel

 

Reach out to the HP Support in your region for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
AnnetteNordell
New member
1 1 0 0
Message 4 of 4
63
Flag Post
HP Recommended

HP Instant Ink - Cannot connect to server

I have the EXACT same problem as @ThomasVGeel . Please help me too!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation