Re: HP Instant Ink: Cannot print. Your printer needs to be c... - HP Support Community

pappy52 · ‎04-08-2026

HP Instant Ink: Cannot print. Your printer needs to be connected to HP Connected to update its HP Instant Ink status. See printer control panel for instructions.

Pallipurath · ‎04-10-2026

Hi @pappy52

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with an error message saying HP Instant Ink: Cannot print. Your printer needs to be connected to HP Connected to update its HP Instant Ink status. indicating that it needs to be connected to HP Connected, this typically means there is an issue with the internet connection required for updating its Instant Ink status via HP Web Services.

I would request you to also perform the below steps

Reconnect Printer to HP Smart.

Install or open the HP Smart app on your computer or mobile device.
Sign in with the same HP account used for Instant Ink.
Tap Add Printer (or select your printer if already listed).
Follow the prompts to reconnect the printer to your account.
Once linked, the app should show your printer’s Instant Ink status.

Restart Devices

Turn off your printer and unplug it for 30 seconds.
Restart your Wi‑Fi router by unplugging it for 1 minute, then plug it back in.
Restart your computer or mobile device.
Power the printer back on and wait until it reconnects to Wi‑Fi.

Update Printer Firmware

In the HP Smart app, go to Printer Settings → Advanced Settings → Printer Update.
If an update is available, install it.
Alternatively, on the printer’s control panel, check Settings → Printer Maintenance → Update Printer.

Check Account Status

Go to HP Instant Ink and log in.
Verify your subscription is active and payment details are current.
If there’s a billing issue, resolve it before retrying printing.

Re-run Wireless Setup

On the printer’s control panel, navigate to Network Settings → Wireless Setup Wizard.
Select your Wi‑Fi network and enter the password.
Confirm connection and print a test page to ensure it’s online.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

I'm an HP Employee.

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