HP Instant Ink: Cartridge cannot be used until printer enrolled

[G1ng3rN1c]

HP Instant Ink: Cartridge cannot be used until printer enrolled in HP Instant Ink.

Printer is an  OfficeJet Pro 8715, latest Firmware (WBP2CN2412CR)

Printer is enrolled, connected (ethernet) and is visible from both the HPSmart app and from the HP Smart webpage (showing online and ready to print).

Printer has been reset several times and the "refresh" button on the web page has been selected multiple times. 

[Nal_NR]

Hi @G1ng3rN1c,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Kindly check this document and see if that helps. 

Also, try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[G1ng3rN1c]

Document steps have been followed already, additionally and as already stated, printer is enrolled, connected via ethernet and visible / showing online and ready to print in the HPSMART.COM status page:

===

Status

Unable to connect to the printer.
Check your connection and try again later.

HP OfficeJet Pro 8715 All‑in‑One Printer

Ready to print

Printer Details

===

Unable to update firmware as I'm getting the error "The update failed on one printer. Please turn the printer off, then on and retry the update". 

This has been done several times.

[Nal_NR]

Hi @G1ng3rN1c,

Appreciate your patience. Well, I would like to know if you are using a wired or wireless connection to update the firmware.

If you are using wireless, try with a Wired internet connection and see if that works.

Let me know

[G1ng3rN1c]

Per my initial post: Printer is enrolled, connected (ethernet) and is visible from both the HPSmart app and from the HP Smart webpage (showing online and ready to print).

[Nal_NR]

Hi @G1ng3rN1c 

Thanks for confirming the details, appreciate it. 

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.