HP Instant Ink Error GSS001

[mailtobaba]

When I try to signup for Instant Ink on my new printer, I receive the below error message:

There was a problem finalizing your subscription (GSS001)

[mailtobaba]

I had updated the latest firmware, removed and registered web services, enabled Print Anywhere.

Still no luck.

Any help on this, please?

[Kumar0307]

@mailtobaba, Welcome to the HP Support Community! I’m here to help.

I see that you are trying to enroll the printer in Instant Ink.

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

Try using different browsers like Google Chrome or Firefox. Make sure the date and time on the computer are set correctly.

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[mailtobaba · Accepted solution]

I had call with Instant Ink support team. After three days of troubleshooting, they resolved the issue in the backend. I was then able to enroll my printer.