HP Instant Ink color cartridge error

[cuccimokino]

Hi,

I buy an HP ENVY 5030 in an Apple Store near Milan in 06/01/2019 and I subscribe the HP instant Ink basic services.

Three days ago I received the new black cartridge from HP.

Now I have a problem with the color cartridge. I have followed all the wiki on HP site: I cleaned the cartridge and the printer contacts, plugged it in and out several times, reset the printer... but nothing.

Can HP send me a new HP Instant Ink color cartridge or do I have to buy one? It will works with the black cartridge from Instant Ink?

Please help me! I have always kept it as a relic!

[Kumar0307 · Accepted solution]

Hi @cuccimokino

Welcome to the HP Support Community. I'd be happy to assist you.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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