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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cuccimokino
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HP Instant Ink color cartridge error

HP Recommended
HP ENVY 5030
macOS 10.15 Catalina

Hi,

I buy an HP ENVY 5030 in an Apple Store near Milan in 06/01/2019 and I subscribe the HP instant Ink basic services.

Three days ago I received the new black cartridge from HP.

 

Now I have a problem with the color cartridge. I have followed all the wiki on HP site: I cleaned the cartridge and the printer contacts, plugged it in and out several times, reset the printer... but nothing.

 

Can HP send me a new HP Instant Ink color cartridge or do I have to buy one? It will works with the black cartridge from Instant Ink?

 

Please help me! I have always kept it as a relic!

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @cuccimokino

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @cuccimokino

Welcome to the HP Support Community. I'd be happy to assist you.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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