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‎04-18-2025 07:47 AM

HP Recommended

I have HP Office Jet Pro and so many extra ink. When I replace the ink it says "the fallowing cartridges are not intended for use this printer" It is exactly the same number that hp 950 and hp 951. The product number is A7F64A. Could you let me know please what to do? 

1 REPLY 1

‎04-19-2025 09:19 AM

HP Recommended

Hi @AISSEC,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Cartridge Authenticity: Ensure that the cartridges are genuine HP products. The printer may not recognize non-HP or third-party cartridges correctly. You can verify authenticity by looking for HP security seals and visiting HP's Anti-Counterfeit website.

Verify Cartridge Compatibility: Double-check that the cartridge numbers match with the requirements of your printer model. Your printer uses HP 950/951 cartridges but make sure they aren't designated for a different model variation. Occasionally, cartridges with the same number may be region-specific or intended for a different printer series.

Inspect Cartridge and Printer Contacts: Remove the cartridges and check both the cartridge and printer contacts for dirt or debris that might be obstructing connectivity. Clean them gently with a lint-free cloth.

Reset the Printer: Sometimes, performing a printer reset can solve recognition issues:

  • While your printer is turned on, unplug the power cord from the back.
  • Wait for about 60 seconds.
  • Plug the power cord back into the printer and turn it on.

Firmware Update: Ensure your printer's firmware is up-to-date. Firmware updates can improve compatibility and resolve errors related to cartridges.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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