HP OfficeJet 9135e doesn’t recognize already registers instant ink cartridges

[Morris1972]

Since factory resetting our HP OfficeJet 9135e printer, the printer display screen is stuck on HP Instant Ink Cartridges The indicated cartridges can only be used in a printer that is currently enrolled in HP Instant Ink.  We already have our instant ink enrolled cartridges installed that we were using before the factory reset but not we cannot get past this screen message to get our printer reconnected to our home network and internet.

[Jerry_57 · Accepted solution]

Hi @Morris1972,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 9135e printer is displaying an error related to Instant Ink cartridges after a factory reset. Follow these steps to resolve the issue:
 

Reset the Printer:
 

• Turn off the printer and disconnect the power cord.
   
• Wait for 60 seconds and then reconnect the power cord.
   
• Turn the printer back on.

Update Firmware:
 

• Use the HP Smart app to check for any available firmware updates.
   
• Ensure the printer is connected to the internet, as updates help resolve cartridge recognition issues. Update the firmware on an HP printer | HP® Support.

Check Enrollment Status:
 

• Sign in to your HP Instant Ink account to confirm that your printer is enrolled.
   
• If necessary, re-enrol the printer in Instant Ink.

Remove and Reinstall Cartridges:
 

• Open the cartridge access area and remove the cartridges.
   
• Clean the copper contacts gently with a lint-free cloth.
   
• Reinsert the cartridges firmly into their slots and close the access door.

Clean Cartridge Contacts:
 

• Follow the cleaning steps for the copper-colored contacts to ensure a good connection.
   
• Ensure there is no protective tape left on the cartridges.

Check Cartridge Compatibility:
 

• Make sure you are using the correct Instant Ink cartridges for your printer model. Which cartridges work with my HP printer? | HP® Support.
   

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support

[Morris1972]

This actually has been resolved.  Plugging the printer directly into the network allowed me to re-register the printer for HP Instant Ink and the printer started working again.

Thanks! 

[Jerry_57]

Glad to hear the issue is resolved. Thank you for updating us, and please reach out anytime if you need further assistance.