HP OfficeJet Pro 6960 recognized like HP OfficeJet Pro 6961

[Piercarlo]

Hi all. I have bought HP OfficeJet Pro 6960 printer (SN: [edited]) but when a try to activate the instant ink service it is recognized like HP OfficeJet Pro 6961. On my country (italy) this model is not suitable for the this service.
Someone can help me?

[Kumar0307]

Hi @Piercarlo

Welcome to the HP Support Community. I'd be happy to assist you.

According to the serial number mentioned in your post, I see that you are using a HP OfficeJet Pro 6960 All-in-One Printer. HP OfficeJet Pro 6961 belongs to HP OfficeJet Pro 6960 series.

Try enrolling the printer to Instant Ink, refer to this document to know how.

For more info on Instant Ink, refer to the homepage. Click here.

Note: Do not publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Hope this helps! Keep me posted. 

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[Piercarlo]

Hi,

When I try to enrol my HP Officejet Pro 6960 printer the following screenshot is showing. (I'm sorry but I work with the Italian localization)

As you can see no options are available and the procedure stops in step 4. Message (In Italian) says that the printer is not suitable for instant ink service.

if needed I can send you a private message with my printer ID

[Kumar0307]

@Piercarlo

I understand your concern. Kindly contact HP Instant Ink support team at your region for further assistance.

Keep me posted for any other assistance.