HP Scan screen does not fully display

[Andy12111]

The HP Scan page doesn't display completely

[Dragon-Fur]

@Andy12111 

Welcome to the HP Community --

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@Andy12111 wrote:

Product: HP OfficeJet Pro 9135e All-in-One Printer

Operating System: Microsoft Windows 11

The HP Scan page doesn't display completely

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We are aware there is a bug in HP Smart that results in the "Save" menu being shoved off to the side.
If you meant to ask about HP Smart, I can post the solution.  ?

That said,

I'm not aware of the version of HP Scan suffering a similar malady or displaying improperly on the screen.  HP Scan is part of the full driver printer software.  The same is true for the HP Universal Scan Driver (available as a standalone installation.)  Both programs should not be misshapen or missing part of their menu(s).

Caveat →  That comment does assume that the computer screen on which the software is displayed is of high enough resolution to display the entirety of the HP Scan main menu.

⇉  Can you provide a screen shot of the main HP Scan menu or describe what you see?

-- Example -- 

HP Scan  / HP Universal Scan -- Scan - PDF - Main and More menus

HP Universal Scan version = 63.8.6459.26156

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Message Content References

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 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

  HP OfficeJet Pro 9135e All-in-One Printer  

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[Andy12111]

Thank you for your response. To be specific, see screen shot below of my issue. It would be great if you had a fix. This is wasting a lot of time!

[Dragon-Fur]

@Andy12111 

You are welcome --

Your image appears to show the HP Smart bug.

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HP Smart Bug -- Comments -- Solution

It's a rapidly spreading bug in HP Smart.

There are screenshot examples in various posts in the Community.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

Proposed Solution

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.

AND / OR

• Use HP Scan (part of your full driver printer software)
• → Model and Operating System Dependent →  Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

        -- Start --

-- Details / Examples --

The HP App can be found by opening the store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and perhaps abandoning HP Smart --

The HP App is the replacement for HP Smart.

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

Example - HP App - Windows - Scan - Preset = Document - Save

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"