HP Smart Ink printed pages does not update in dashboard

[Jorge56]

I have an OfficeJet 3830 and have an HP Instant Ink Plan. However, I am noticing that my printed pages status does not change even after I have printed a few pages. If I go to Printer History and count the number of pages there, it is 29 (instead of 26 as shown here). If this number is not updating, I will run out of ink - which already happened (that's how I discovered the problem). I have synced the printer a few times with no changes. Also, the printer is working fine. See screenshot below.

Thanks,

[Elohi_NR]

Hi @Jorge56,

Welcome to the HP Support Community.

I understand that you are facing issues with printed pages. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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