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09-01-2022 07:28 AM - last edited on 09-01-2022 11:02 AM by Ric_ob
When I first purchased my HP OfficeJet Pro 8035e all in one, I signed up for the ink plan. There was either 6 mos or one year trial period. I forgot all about it until I received ink cartridges in the mail. I disenrolled in the plan and discarded the cartridges (because they could only be used if you have the plan). That was a month or two ago. I recently updated to Windows 11 and my Printer won't work. It says I cannot print until I enroll in HP Smart Instant Ink. When I attempt to enroll, the message on my laptop says "you are already enrolled". I have tried uninstalling and reinstalling the printer, but to no avail. I have tried for 3 days to fix it and am at my wit's end. I am 74 and not very tech savvy. I can't even find a place to speak to a Human Being. HELP!!!
The cartridges in my printer now may be the originals I started with and there is still ink left in them. I would appreciate help. I really need the printer for grandchildrens' schoolwork and medical info
09-02-2022 02:37 AM
Welcome to the HP support community.
I understand that you are getting cartridge error, I am glad to assist you.
Reset the printer
Reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE: HP recommends plugging the printer directly into a wall outlet.
- Turn on the printer to complete the reset.
Clean the ink cartridge and printhead electrical contacts
- Remove any debris or buildup from the contacts on the cartridges and in the carriage.
- Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
- Remove the cartridge indicated in the error message from the carriage.
- Wipe the copper-colored contact on the cartridge with a lint-free cloth.
- Place the cartridge to the side with the contact facing upwards.
- Wipe the contact inside the printhead with a lint-free cloth.
- Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
- Repeat these steps for any other cartridges indicated in the error message.
- Close the door or lid to the cartridge access area.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee