HP Smart - Printing

[CL481]

When I first purchased my HP OfficeJet Pro 8035e all in one, I signed up for the ink plan.  There was either 6 mos or one year trial period.  I forgot all about it until I received ink cartridges in the mail.  I disenrolled in the plan and discarded the cartridges (because they could only be used if you have the plan).   That was a month or two ago.  I recently updated to Windows 11 and my Printer won't work.  It says I cannot print until I enroll in HP Smart Instant Ink.  When I attempt to enroll, the message on my laptop says "you are already enrolled".  I have tried uninstalling and reinstalling the printer, but to no avail.  I have tried for 3 days to fix it and am at my wit's end.  I am 74 and not very tech savvy.  I can't even find a place to speak to a Human Being.  HELP!!!

The cartridges in my printer now may be the originals I started with and there is still ink left in them.  I would appreciate help.  I really need the printer for grandchildrens' schoolwork and medical info

[sandytechy20]

@CL481

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

• Remove any debris or buildup from the contacts on the cartridges and in the carriage.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message from the carriage.
• Wipe the copper-colored contact on the cartridge with a lint-free cloth.
• 
• Place the cartridge to the side with the contact facing upwards.
• Wipe the contact inside the printhead with a lint-free cloth.
• 
• Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.