HP Smart ink

[MGB8]

I signed up for HP smart ink when I bought my new printer.  I selected my plan and received my first shipment of ink.  The ink that was provided with the printer and this first shipment have keep me going until now.  I have paid my monthly subscription and obvious haven't been receiving any ink, this I understand, but didn't receive any before/after I ran out.  I found that for some reason and I don't know why, HP Smart ink hasn't been connecting to my printer so thinks that I have only printed 23 pages in the last three months.  I finally managed to negotiate the horror that is HP's virtual assist (after getting HP smart to finally connect with my printer) and ordered some ink.  Hurrah I thought until it told me that my account would be charged.  So I have paid for ink I didn't get and am now being charged for ink I have already paid for.  How do I go about getting this money refunded?

[Dragon-Fur]

@MGB8 

Welcome to the HP Community Forum.

True, normally, there is no charge for Ink - ink is included in the subscription.

The issue can be sorted -- you will likely need help from an agent who can access your private information.

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When you need an Instant Ink agent to help you with an issue for which you have exhausted other avenues of support,

Please contact Instant Ink Support during business days and hours available in your region.

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Instant Ink - Chat

Instant Ink Support Website – Read…

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AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

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Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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